Terms & Conditions

Introduction

These Terms and Conditions ("Terms") apply to all visitors and customers of Lumee Co Pty Ltd (referred to as "Lumee", "we", "us", or "our"). By accessing our website or purchasing our festoon light kits, globes, and accessories, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using our website or services. These Terms constitute a legally binding agreement between you (the "user" or "customer") and Lumee Co Pty Ltd regarding the use of our website and the purchase of products from us. Please read them carefully. We may update these Terms from time to time by posting a revised version on our website, and your continued use of the site after any changes indicates your acceptance of the updated Terms.

Shipping & Delivery

Lumee currently offers domestic shipping within Australia only. We do not ship internationally at this time. All orders are processed and dispatched as quickly as possible, typically within our stated processing times on the website (business days). Delivery times may vary depending on your location and the courier. While we strive to meet estimated delivery dates, we are not responsible for delays caused by postal or courier services or other factors beyond our control.

We take great care in packaging your order, but if your goods are lost in transit or arrive damaged, please contact us at hello@lumee.com.au as soon as possible. We will investigate the issue and, in compliance with Australian Consumer Law, arrange either a replacement shipment or a full refund for the affected items. Lumee reserves the right to request evidence of loss or damage (such as photographs of damaged goods or packaging) to facilitate claims with our delivery providers. Rest assured, if the loss or damage is confirmed, we will cover any reshipping costs for replacements. Your satisfaction and confidence in ordering from us are very important, and we will work with you to resolve shipping problems promptly.

Returns & Refunds

If you need to return a product or seek a refund, please refer to our Returns Policy. The Returns Policy will provide detailed instructions on how to return items, eligibility for returns (such as change-of-mind returns, if applicable), and the refund or exchange process. In general, we adhere to all requirements of the Australian Consumer Law regarding returns and refunds. This means you are entitled to a replacement or refund for major failures or faults with the products, and to compensation for any other reasonably foreseeable loss or damage. For minor faults, we will gladly offer a repair or replacement. For any return or warranty claim, we will require proof of purchase (such as your order number or receipt).

Nothing in these Terms or our Returns Policy is intended to limit or exclude any rights you have under Australian Consumer Law.

Warranty (12-month Limited Warranty)

Lumee Co Pty Ltd provides a 12-month limited warranty on all festoon light kits, globes, and lighting accessories sold through our website. This warranty is valid for 12 months from the date of purchase and covers any faults or defects in materials and workmanship under normal use. If your Lumee product malfunctions or fails due to a manufacturing defect within this period, we will, at our discretion, either repair the product, replace it with an equivalent new product, or provide a refund of the purchase price. This express warranty is provided in addition to other rights and remedies you may have under the Australian Consumer Law.

Warranty Exclusions: This warranty does not cover certain situations. For example, it does not cover: accidental breakage or damage (such as dropping a globe and breaking it), misuse or abuse of the product, neglect, improper storage, or installation-related damage. If the product is not installed or used according to the provided instructions or is modified (including cutting or altering cables, or using non-recommended bulbs or accessories), any resulting damage or faults are not covered by our warranty. Normal wear and tear, and consumable components (such as light bulbs burning out after their normal life expectancy), are also generally not covered as faults. The warranty applies only to the original purchaser of the product and is not transferable to third parties.

To make a warranty claim, please contact us at hello@lumee.com.au with your order information, a description of the issue, and any supporting evidence (e.g., photos of the defect). We will guide you through the warranty claim process. You may be required to return the defective product to us for inspection or provide additional details. If we determine that the issue is covered by our warranty, we will repair or replace the item (or refund you) in a timely manner at no additional cost. Any repaired or replaced item will be covered by the warranty for the remainder of the original warranty period or 3 months from the repair date, whichever is longer, as required under consumer law. Please note that you are responsible for safely shipping the product back to us if requested, but if the claim is approved, we will reimburse any reasonable shipping costs you incurred.

This 12 month limited warranty gives you specific legal rights. Nothing in this warranty limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and you are entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Payment Terms

All payments for orders on Lumee’s website are processed securely via Shopify Payments. We accept all standard payment methods available through Shopify Payments, including major credit and debit cards (such as Visa, MasterCard, and American Express) and other popular payment options that may be offered at checkout. By completing a purchase, you authorize Shopify Payments and Lumee Co Pty Ltd to charge the provided payment method for the total order amount (including any applicable shipping fees and taxes). Payment must be received in full before we dispatch your order. We do not offer cash on delivery or credit terms; all transactions are charged at the time of purchase.

All prices listed on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable, unless stated otherwise. If you are using an international payment method or bank, be aware that currency conversion fees or international transaction fees might be applied by your bank (these are outside our control). We utilize industry-standard encryption and security measures to protect your payment information. Lumee does not store your full credit card details; all sensitive payment information is handled by our payment gateway (Shopify Payments) in accordance with their security protocols.

In the event of a pricing error or an error in product information, Lumee reserves the right to cancel or refuse any orders placed for the mispriced or misdescribed item. If this occurs, we will contact you as soon as possible and provide a full refund of any amount you have paid for the cancelled order. We strive to ensure accuracy in pricing and product details, but mistakes can happen, and we appreciate your understanding.

Intellectual Property

All content on the Lumee website – including text, product descriptions, images, graphics, logos, videos, design elements, and software – is the intellectual property of Lumee Co Pty Ltd or its content suppliers and is protected by copyright, trademark, and other applicable intellectual property laws. This includes the Lumee brand name, logo, and any other trademarks or service marks owned by Lumee Co Pty Ltd. All such trademarks, along with any third-party trademarks displayed on our site, remain the property of their respective owners. Nothing in these Terms constitutes a transfer or grant of any intellectual property rights to you.

You are granted a limited, revocable license to access and use the website content for your personal, non-commercial use in connection with shopping for our products. Prohibited uses of content: You may not reproduce, copy, modify, distribute, transmit, display, perform, or otherwise use any part of our website or its content without our prior written permission, except as allowed by law (such as brief quotations for commentary or fair dealing uses). In particular, you must not use any Lumee trademarks, logos, or branding without authorization. Any unauthorized use of our intellectual property may result in legal action. Lumee reserves all rights not expressly granted in these Terms.

Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the website are governed by our Privacy Policy, which is available on our website. The Privacy Policy explains how we handle your personal data when you use our site or purchase products, including details on cookies, data security, and your rights regarding your information. By using the Lumee website or placing an order, you consent to the practices concerning data described in that Privacy Policy. We encourage you to read it carefully. If you have any questions about how we manage your personal information, you can reach out to us at hello@lumee.com.au.

Restrictions & Prohibited Uses

When using our website and purchasing or using our products, you agree to do so legally and responsibly. You must not engage in any of the following prohibited activities:

• Unlawful Activities: Do not use our website or products for any unlawful purpose, or to solicit others to perform or participate in any unlawful acts. You must comply with all applicable laws and regulations (local, state, national, and international) when using our site and products.
• Violation of Regulations: Do not use our products in ways that violate safety regulations or installation codes. For example, if our lighting product or kit requires installation by a licensed electrician under Australian laws or guidelines, you must adhere to those requirements.
• Unauthorized Resale or Commercial Use: You may not purchase products from Lumee for the purpose of reselling them without our express prior written consent. Our products are intended for use by the end-consumer (personal or business use in installations) and not for unauthorized distribution. Similarly, you must not exploit or use any portion of the website, its content, or our services for any commercial purpose not expressly permitted by us.
• Product Misuse: Do not misuse our products or use them in a manner not intended or recommended. This includes modifying the products (such as cutting wires or altering components) without authorization, overloading them beyond their specified capacity, using indoor-rated products outdoors without proper protection, or any use that could result in risk of damage or injury. Using the products contrary to the instructions or warnings provided voids any warranty and is at your own risk.
• Interference and Hacking: You must not interfere with or disrupt the operation of our website or servers. This means you may not introduce any destructive or malicious code, viruses, worms, or malware, nor attempt to hack, attack, disable, overburden, or impair our website or any related system or network.
• Unauthorized Access: Do not attempt to gain unauthorized access to any portion of our website, other users’ accounts, or any systems or networks connected to our site through hacking, password mining, or any other illegitimate means. Any attempt to circumvent or breach security or authentication measures is strictly prohibited.
• Infringing Content: You must not upload, post, or transmit any content through our site (such as in reviews or comments, if applicable) that infringes upon any intellectual property or privacy rights of others. This includes not using someone else’s copyrighted material or trademarks without permission.
• Misrepresentation: Do not use false information when interacting with us. You must not impersonate any person or entity, or provide false details (such as fraudulent contact info or payment details) when making a purchase or creating an account. Providing accurate information helps us ensure smooth transactions and delivery.

Any violation of these prohibited uses may result in immediate termination of your right to use our services and could lead to legal action. Lumee reserves the right to refuse service, cancel orders, or restrict access to the website if we believe a user is engaging in prohibited activities or violating these Terms. We also cooperate with law enforcement authorities as required to ensure compliance with the law.

Limitation of Liability

To the fullest extent permitted by law, Lumee Co Pty Ltd and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential losses or damages arising out of or in connection with your use of our website, services, or products. This includes, but is not limited to, damages for loss of profits or revenue, loss of data, loss of goodwill, or for any injury to you, your property, or any third party, even if we have been advised of the possibility of such damages. For example, Lumee will not be liable for losses resulting from the inability to use the purchased products during an event, any damage caused by improper use of the products, or any downtime of the website.

In no case shall Lumee’s total aggregate liability for any claim arising out of these Terms or the use of our products or website exceed the amount you paid to us for the specific product or order in question. If you did not make a purchase and are claiming loss related to use of the website, our liability will be zero (as use of the website alone is provided free of charge). To the extent that any law (such as the Australian Consumer Law) implies a warranty or guarantee or imposes an obligation on Lumee that cannot be excluded or limited by contract, our liability for breach of that condition or warranty will (at our option) be limited to the replacement of the goods or supply of equivalent goods, the repair of the goods, or the cost of doing so. Nothing in these Terms is intended to exclude or restrict any non-excludable rights or remedies you may have under law. However, beyond those rights, any liability that cannot legally be excluded is limited as far as the law allows.

You agree that, to the extent permissible by law, any claim or cause of action arising out of or related to your purchase or use of Lumee products or the website must be brought within a reasonable time and, in any event, within one (1) year after such cause of action arose, otherwise it will be barred (this does not apply to consumer guarantees under ACL). This limitation is aimed at ensuring timely resolution of issues.

Governing Law

These Terms and Conditions, and any separate agreements by which we provide you services or sell you products, are governed by and construed in accordance with the laws of Australia. By using our website or purchasing our products, you submit to the non-exclusive jurisdiction of the courts of Australia for the resolution of any disputes. In practice, if a dispute arises that leads to litigation, it may be heard in the courts of the state of our principal business operations or your state of residence, as determined by applicable rules of jurisdiction. We reserve the right, however, to seek injunctive or equitable relief in any jurisdiction if necessary to protect our interests or enforce our rights (for example, in cases of intellectual property infringement).

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of the Terms will remain in full force and effect. Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. These Terms (along with our Privacy Policy and any other policies or guidelines posted on our site) constitute the entire agreement between you and Lumee Co Pty Ltd concerning your use of our site and purchase of our products, superseding any prior agreements or communications (whether oral or written) relating to the subject matter herein.

Contact Information

If you have any questions, concerns, or feedback about these Terms and Conditions, or if you need to get in touch with us for any reason, please contact Lumee Co Pty Ltd at hello@lumee.com.au. You can also find additional contact details on our website’s Contact page. We will do our best to respond promptly to all inquiries.

Thank you for reading our Terms and Conditions. Your trust and satisfaction are important to us, and we appreciate your business. Enjoy your Lumee festoon lights and accessories!