Shipping & Returns Policy

Shipping

At Lumee, we want you to receive your products as fast as possible.

We dispatch products within 1 business day via AusPost/StarTrack or TNT Express. Orders placed before 12pm AEST are dispatched on the same day. 

We ship our products anywhere within Australia. Order typically arrive within 2-5 business days from the moment you checkout. 

Please note however that some locations may take up to 8 business days. 

At this stage we are just illuminating Australian skies - for any international enquiries, please contact us at hello@lumee.com.au and we will do our best to accomodate.

30 Day Money-Back Guarantee 

We want you to love your purchase, which is why we offer a 30-day return policy - no questions asked.

If for any reason you're not completely satisfied, you can return your item within 30 days of receiving it.

Please ensure that returned items are:

  • Undamaged and in reasonable condition. 
  • Unmodified in any way.

Please note that return postage costs are the responsibility of the customer.

To begin the return process, simply send us an email at hello@lumee.com.au, and our team will guide you through the next steps.

Defects and Faults

Every Lumee product is carefully inspected during the packing process. In the unlikely event that your product is faulty, we will replace it for you, or refund you the full purchase price. If you have received a product with a defect, you must notify us as soon as possible via email at hello@lumee.com.au.

Please provide your details and a brief description of the fault. We may ask you to send us some images as part of our inspection process.

All of our products come with a 12 month warranty provided they are correctly installed as detailed in our product installation guide.

The warranty policy covers product faults itself and does not cover:

  • Misuse, abuse, or negligence.
  • Accidents, improper installation, or unauthorised modifications.
  • Use of the Product for purposes other than intended.
  • Exposure to harsh environmental conditions beyond the Product’s specifications.
  • Normal wear and tear