Privacy Policy

Last updated: 1 March 2025

Introduction

Lumee Co Pty Ltd ("Lumee", "we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms outlined in this Privacy Policy.

Personal Information We Collect

We collect personal information that is necessary to provide our services and improve your shopping experience. The types of personal information we may collect include:

  • Identity and Contact Details: This includes your name, email address, phone number, and physical address, which allow us to process orders and communicate with you.
  • Payment Information: While we collect payment details at checkout, payments are processed securely through third-party providers, and we do not store full credit card details on our servers.
  • Order and Transaction Information: This includes details about products you have purchased, order history, and related transaction records.
  • Browsing Data: We collect information about how you use our website, such as your IP address, device type, browser, and interaction with our site, to enhance user experience.
  • Communication Records: If you contact us for support or inquiries, we may retain records of your communications to provide better service.

How We Collect Information

We gather personal information through various means, including:

  • Direct Collection: Information you provide to us when placing an order, signing up for an account, subscribing to our emails, or contacting customer support.
  • Automated Technologies: We use cookies and other tracking tools to collect browsing data, improve website functionality, and analyze user interactions.
  • Third-Party Services: We utilize Shopify as our e-commerce platform and work with payment processors who may collect payment details on our behalf.

Use of Personal Information

We use the personal information collected for the following purposes:

  • Processing and Delivering Orders: Your contact and payment details allow us to process transactions and deliver your purchases securely.
  • Customer Support: To respond to inquiries, resolve issues, and improve customer satisfaction.
  • Website Improvement: We analyze browsing behavior to enhance our website functionality and user experience.
  • Marketing and Promotions: If you have opted in, we may send you promotional emails or offers. You can opt out of these communications at any time.
  • Legal and Security Purposes: To comply with legal obligations, prevent fraud, and ensure the security of our website and business operations.

Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share it in the following circumstances:

  • Payment Processing: We work with trusted payment providers to handle transactions securely.
  • Shipping and Logistics: We share necessary details with courier services to ensure order delivery.
  • E-commerce Platform and Service Providers: Our store operates on Shopify, which processes some data on our behalf. We also use analytics and marketing services to improve our offerings.
  • Legal Compliance: If required by law or in response to legal proceedings, we may disclose personal information to relevant authorities.

Data Storage and Security

We take reasonable precautions to protect your personal information against unauthorized access, misuse, or disclosure. Security measures include:

  • Storing data on secure servers with encryption protocols.
  • Implementing access controls to restrict unauthorized personnel.
  • Using PCI-DSS-compliant payment processors to handle sensitive financial information.

We retain personal information only for as long as necessary for business or legal requirements. When no longer needed, we securely delete or de-identify the data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize your browsing experience and improve our website. Cookies help us remember preferences, keep track of items in your cart, and analyze website usage. You can manage cookie settings in your browser, though disabling them may affect website functionality.

Access, Correction, and Deletion of Personal Information

You have the right to access, update, or request deletion of your personal information. If you believe the data we hold about you is incorrect or wish to have it removed, please contact us. We will take reasonable steps to address your request, subject to legal obligations that may require us to retain certain data.

Contact Us

For privacy-related inquiries, requests, or complaints, please contact our Privacy Compliance Officer:

Email: hello@lumee.com.au

We will respond to privacy requests in a timely manner and aim to resolve any concerns effectively.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website, and continued use of our services after updates signifies acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.